A Friday night that books itself.
- Twelve WhatsApp requests for Friday arrive during lunch service.
- The agent books 10, offers 2 a later time, and notes 1 nut allergy.
- Every booking gets a reminder. Two cancel, two from the waitlist fill in.
- Review replies are drafted. The manager approves them in 5 minutes.
Staff spend the night on the floor, not on the phone.